• Ensure you have clicked the Play button on the Watch Page
• Try refreshing the video by clicking the “Refresh Video” under the player
• Ensure your computer is connected to the internet by visiting another website you know works.
• Ensure your internet browser is up to date.
• We recommend using Chrome or Firefox
• Refresh the webpage and try again. Remember to click the Play button on the video player on the Watch Page.

• Ensure the audio on the web stream player is at 100%, your computer audio is not muted, and your speakers are turned up.
• If on a laptop or desktop computer, unplug the video and audio cables to see if sound will play directly from your computer’s speakers. If on a phone or tablet, play a video on your device to see if sound will play directly from the device’s speakers. This will ensure that the audio from the web stream is working.

Yes, registration is required to attend the virtual Faith Building Event – However, it is free to register.

It’s free!

Yes, CC will be provided for the replay video immediately after the live event has ended.

• Not during the live access event, but you will be able to later when watching the replay.

• We recommend a minimum internet connection speed of 10 Mbps. Check your internet connection speed by visiting http://fast.com
• It might help to limit the internet use of other devices (phones, tablets, computers, etc.) while live streaming the Virtual Event. Do not start large downloads or uploads while streaming, and only have one internet tab open on the computer you are using for the live stream.

• Ensure you have clicked the Play button on the video player.
• You can try refreshing the video by clicking “Refresh Video” under the player on the right-bottom corner.
• Ensure your computer is connected to the internet by visiting another website that you know works.
• Ensure your internet browser (Edge, Chrome, Firefox, Safari, etc.) is up to date. You may check your browser version by visiting whatismybrowser.com
• Refresh the webpage and try again. Be sure to click the Play button on the video player.
• If you are still having issues, lower the bitrate of the stream: Access the Settings menu by hovering over the player and clicking on the Settings menu by hovering over the player and clicking on the gear icon. You will see a menu that says “Quality.” Select a lower bitrate to improve your viewing experience.
• If you are still experiencing issues after completing the steps above, try using a different browser (we recommend Chrome or Firefox) or use a different device.